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    Try using the cateogories below for a quick help:

    GENERAL

    Yes, we are located at 47 West Main Street Mystic Connecticut and 982 Farmington Avenue West Hartford, Connecticut.

    For those living in Connecticut who are interested in avoiding shipping costs simply select the STORE PICKUP shipping option at checkout and chose which location for pick up.  Orders typically take two business days to arrive at our store.  Once the order is ready you will receive a phone call/email notifying you that the order is waiting for you.

    IMPORTANT: To receive a phone call when your order is ready, you will need to enter your phone number during checkout!

    Absolutely! Feel free to give us a call during our business hours. You will need to provide us with credit card information and shipping information.  Regular business hours are Monday-Saturday 10-6 and Sunday 11-5 eastern standard time.

    Due to the wide variety of designers and brands that Hope & Stetson carries, we are not able to offer a universal size guide. We add most measurements of the item to the product descriptions. We will also note if an item runs a little large or small in an effort to help get you the correct size. If you still are not sure on what size to get, feel free to give us a call, or send an email to customercare@hopeandstetson.com and we will give you our recommendations!

    RETURNS/EXCHANGES

    Please follow the instructions found here: Exchanges & Returns

    The rate at which items sell out does not allow us to offer online exchanges.  If you need a different size or style, please return the item you want to exchange and then place a new order for the item/size you would like instead.  Exchanges are accepted in person at our store location for purchases made online or in the store.

    We can safely refund the original card, as banks will reroute the refund on their end. If the card is expired or cancelled, your new card will be credited with the refund. In the rare case that you don't have a new card, the bank will usually send the refund to your bank account or we will contact you via email to ask how you would like the refund handled.

    SHIPPING

    Hope & Stetson is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed. Orders in the United States will take an additional 2-6 business days for delivery based on location.

    If you have not yet received an email stating that your order has shipped, please email customercare@hopeandstetson.com immediately using the Subject: "URGENT ADDRESS CHANGE" and include your order number + correct shipping address in the body of the email.

    If you have already received an email stating that your order has shipped please find the tracking number and contact your local office of said courier, give them your tracking number and let them know the correct address of where you would like the package delivered.

    Yes, Hope & Stetson ships out international packages as duties and taxes unpaid. We do not collect duties and/or taxes.  We recommend contacting your local customs office regarding your country's custom policies before placing an order.

    Local post offices may charge the recipient duty, taxes, and/or brokerage fees at time of delivery in the local currency. The recipient is responsible for all duties, taxes, and customs fees of the package.

    Shipping time and estimated delivery dates can vary based on a number of factors including location and package size. If you can't find your package we recommend contacting your local customs office as most packages that aren't delivered are held there.

    YOUR ORDER

    If you have incorrectly placed an order online, contact us immediately in order to ensure we update your order before we ship it out. After the order has been packed and sent out for shipping, we are unable to make any changes to the order.

    First please add customercare@hopeandstetson.com to your email address book + check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, the email address entered at checkout may have been entered incorrectly. Please email us at customercare@hopeandstetson.com and tell us the email address where you would like the order confirmation sent.  We will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

    Purchases that are not processed due to a credit card declining because of credit limit, invalid zip code or invalid CVC number may still show up on your account as a pending charge. This charge however should drop off your account within a couple of days before any money is taken out of your account.

    Claims for damaged or faulty items must be reported within 14 days of receiving your items to ensure proper credit. Please email a picture of the damaged or faulty items to add customercare@hopeandstetson.com and our returns department will assist you further.

    Due to the fact that we can't verify if the item washing instructions were followed; once an item has been washed it is considered *FINAL SALE* and the item is ineligible to return for a refund. We recommend checking all items for specific washing instructions (hand-wash items should be washed by hand, never machine washed) before washing.

    If the dress is RAYON you are in LUCK! Rayon does not like water, so when it is washed it does shrink. Luckily, it can be easily fixed with a steamer. You will want to hang your dress/shirt and steam from underneath the rayon layer of the dress/shirt. Specifically, between the fabric of the item and the lining and steam in a down ward motion pulling the rayon fabric down.

    REFUNDS

    You will receive the funds from the refund in your account approximately 5–10 business days after the date on which the refund is initiated depending on your banking institution.

    Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued.

    PROBLEMS

    FOREVER! Gift Cards do not expire in Connecticut!

    Enter the unique code listed on your Hope & Stetson gift card or gift certificate email in the Gift Card code entry at the shopping cart. This will apply your balance to your order. If your card still is not working. Please call one of our locations or email us at customercare@hopeandstetson.com

    We do what we can to restock our most popular items and sizes that sell out fast. However, we are not able to restock everything on our website. If there is still a possibility of restocking an item, there will be an 'Email me when available' option below the 'Add To Cart' button on the product page. Please leave your email for your desired size and you will automatically receive an email notification if we are able to restock that specific size or item.

    You can also email us at customercare@hopeandstetson.com to see if one of our locations has the item in store.

    Please let us know how we can help! Contact us at customercare@hopeandstetson.com with any questions.

    COLLABORATIONS

    We love a collaboration at Hope & Stetson! It takes a village!

    Please contact us at customercare@hopeandstetson.com.

    STILL HAVE UNANSWERED QUESTIONS? WE HAVE ANSWERS! PLEASE CONTACT US