Exchanges & Returns

Our Policy

All returns and exchanges of merchandise purchased online must be made within 7 days of package arrival (according to the tracking number) for a full refund. Returns made within 14 days of package arrival will receive store credit.

Any item returned or exchanged must be unworn, unwashed and with all tags still attached; meaning they must be returned in their original condition. If there is any indication of wear, please be aware that the items will be returned to the sender as we cannot take merchandise back that has been used.  Shoes must be in their original packaging. 

Exchanges

Exchanges are welcome in person at either of our locations.  However, due to the rate at which items sell out we do not offer online exchanges.  If you need a different size or style please return the item you want to exchange and then place a new order for the item/size you would like instead.

Final Sale Items

All items bought on discount through promotion, from our Outlet section online, or our Sale section in store are final sale. 

Gift Cards and adhesive bras are final sale and cannot be returned. 

Step by Step Guide to Returns & Exchanges

EMAIL
Please email us at hello@hopeandstetson.com
ATTENTION RETURNS with the nitty gritty below:
Reason for return(s)
Order number
Any images associated with any damages

PACK
Pack the returnable item(s) safely and securely for shipping.

SHIP
All packages should be sent through a traceable and insurable postal method to the address on your original package.  The address will be the following:

All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed.

REFUND
If returned merchandise is deemed to be in returnable condition, a refund equal to the price of the returned item(s) will be issued to your bank immediately. Shipping charges will not be refunded.

Please allow 5-7 days for us to receive and process your return. Once your return has been processed a refund issued, we will send you an email confirmation. Please allow one to two billing cycles for your refund to be added back to your account.

If you have any more questions about returns please contact us at hello@hopeandstetson.com.