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FAQ
Let's make sure all questions are answered. Below is our comprehensive FAQ on New Arrivals.
What is the process for ordering online and picking up in-store?
To order online and pick up in-store, simply select the items you wish to purchase on our website and add them to your cart. During checkout, choose the "pick up in-store" option. Once your order is placed, you will receive a confirmation email. When your order is ready for pickup, you will receive another email notifying you. Bring this confirmation email and a valid ID to our West Hartford location to collect your purchase.
What is your return and exchange policy?
Our Policy
All returns and exchanges of merchandise purchased online must be made within 7 days of package arrival for a full refund of merchandise and up to 14 days for a store credit.
Merchandise must be unworn with any tags still attached. Any items with indication of wear or use will be returned to the customer. Shoes must be returned in their original box and in original condition.
We do not accept returns or exchanges on any items from our sale section as they are FINAL SALE.
Please note: all undergarments are FINAL SALE.
How to Return & Exchange
Any shipping charges associated with returns or exchanges made online, by phone, or by email are at the expense of the customer. However, purchases made online may be returned or exchanged in our boutique location with the original packing slip.
Please call us at 1860-263-8300 or email us at customercare@hopeandstetson.com to return or exchange. Please be sure to tell us why you are returning or exchanging your items.
Do you offer any special promotions or discounts for online orders?
Yes, we regularly offer special promotions and discounts for online orders. Be sure to check our website for current deals and sign up for our newsletter to receive exclusive offers. Additionally, we have a loyalty program where you can earn points on every purchase, which can be redeemed for discounts on future orders.
What types of products do you carry, and do you have any size guides?
Hope And Stetson carries a wide range of women's clothing, accessories, and unique boutique items. Our collections include dresses, tops, bottoms, outerwear, jewelry, handbags, and more. We also offer a size guide on our website to help you find the perfect fit. The size guide provides measurements and fitting tips for various brands and styles we carry. If you have any specific questions about sizing, our customer service team is happy to assist you.