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FAQ
Let's make sure all questions are answered. Below is our comprehensive FAQ on Products.
What is the process for ordering online and picking up in-store?
To order online and pick up in-store, simply select the items you wish to purchase on our website and add them to your cart. During checkout, choose the "pick up in-store" option. Once your order is placed, you will receive a confirmation email. When your order is ready for pickup, you will receive another email notifying you. Bring this confirmation email and a valid ID to our West Hartford location to collect your purchase.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. For online orders, you can return items either by mail or in-store. Please bring your receipt or order confirmation. Sale items are final sale and cannot be returned or exchanged. For further details, please visit our Return Policy page on our website.
Do you offer any special promotions or discounts for online orders?
Yes, we regularly offer special promotions and discounts for online orders. Be sure to check our website for current deals and sign up for our newsletter to receive exclusive offers. Additionally, we have a loyalty program where you can earn points on every purchase, which can be redeemed for discounts on future orders.
What types of products do you carry, and do you have any size guides?
Hope And Stetson carries a wide range of women's clothing, accessories, and unique boutique items. Our collections include dresses, tops, bottoms, outerwear, jewelry, handbags, and more. We also offer a size guide on our website to help you find the perfect fit. The size guide provides measurements and fitting tips for various brands and styles we carry. If you have any specific questions about sizing, our customer service team is happy to assist you.